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Have people reboot their computers or restart OneDrive sync client.This triggers the file repair in the cloud. Use PowerShell to loop through all documents in the library and read the first line (see below).Open the document library in Internet Explorer.Here is what I did to fix the problem on our sites without having to move any files: Only problem is it is very time intensive. Moving also triggers the file size increase. Moving the folder to a different library and moving it back appears to resolve the issue.Problem is it updates the last modified date/author as well. Modifying any file properties/column on SharePoint Online.Problem is it updates the last modified date/author as well so solution is not feasible. Opening the file AND modifying it (desktop or Online).The following steps appear to fix the problem on an individual file/folder: Confirmed previewing the file in SharePoint Online does not trigger the file size increase/fix it. Checked 24+ hours later and confirmed issue is still occurring. Confirmed issue happens on sites where all the default library settings are kept (no special columns or metadata). Confirmed issue is happening on latest OneDrive version 19.070.0410.0005. Confirmed it happens with small and large files (22 KB - 25+ MB). Confirmed it happens on wired and wireless connection. Confirm issue still occurs on other wifi networks. Confirm Vipre crashing is a separate known issue (VPBAGENT-3652 - Microsoft OneDrive users could encounter a VIPRE service crash when attempting to access OneDrive documents. link) Uninstalling Vipre does not fix OneDrive error. I have noticed that Vipre crashes sometimes after the OneDrive error message. Uninstalled Vipre and issue still happened. The file is fixed on all computers as soon as it is modified and uploaded back to the cloud. Opening it a second time only fixes it for the local computer.
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Noticed the file sometimes gets ~2kb's bigger as soon as you open it for the first time (right after file is downloaded before it opens in Office). The file then open successfully even if it's loaded back to the cloud and re-downloaded. Most of the time pressing retry 1-3 times works. I can consistently reproduce the problem on multiple sites and with multiple computers/users but only on files migrated using the tool. Confirmed it affects old legacy office files (.doc. I included a fix at the bottom.Įffected Files: Only Office files that were migrated from network drives using the SharePoint migration tool (likely ''SharePoint Migration Tool Public Preview). You essentially need to open each file in the cloud and get people to restart their OneDrive client. After a few days of troubleshooting I developed a fix.
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